Privacy Policy

Last updated: November 12, 2026

The short version

Your guest list, seating plan and floor plan never leave your device. Seatwise has no account system and no server that stores them, so we cannot see, sell or lose them. The only personal data we ever handle is what is needed to sell and support a Pro license.

Who we are

Seatwise is an independent product operated from Colombia. For any privacy question or request, write to seatwise.help@gmail.com.

What stays on your device

Your plan (guest names, groups, dietary notes, tables and floor plan), your preferences and, if you buy Pro, your license key are stored in your browser's local storage (IndexedDB). PDFs are created on your device. Nothing of this is sent to us. You can delete it at any time with “Delete this plan” in Settings or by clearing your browser data.

What we receive, and why

Purchases. Pro is sold by Lemon Squeezy, our merchant of record. Lemon Squeezy processes your name, email, billing country and payment details under its own privacy policy. We can see your name, email and order details so we can deliver your license, answer support requests and process refunds. We never see your full card details.
License checks. When you activate Pro, and about once a week afterwards while you are online, your browser sends your license key and a device label (for example “Chrome on Windows”) directly to Lemon Squeezy to confirm the license. No guest or plan data is ever included.
Support emails. If you write to us, we receive your email address and whatever you choose to include, and use it only to answer you.
Hosting. The website is served by Cloudflare. Like any web host, Cloudflare processes technical data such as your IP address to deliver pages and protect the site from abuse. We do not use it to identify or track you.

We do not use analytics, advertising or tracking tools, and fonts are served from our own site, not from Google.

Cookies

Seatwise does not set cookies. The app uses your browser's local storage only to save your own plan on your device. The Lemon Squeezy checkout, which opens on Lemon Squeezy's site, may use the cookies it needs to process your payment.

Legal bases (GDPR / UK GDPR)

We process purchase and license data to perform our contract with you (delivering and supporting Pro), support emails based on our legitimate interest in answering you, and hosting data based on our legitimate interest in keeping the site secure. Tax and purchase records are kept by Lemon Squeezy as required by law.

How long we keep data

Support emails are kept while needed to help you and then deleted, normally within 24 months. Purchase records are kept by Lemon Squeezy for as long as tax and accounting laws require. Data on your device stays until you delete it.

Sharing and international transfers

We do not sell or share your personal information, including for cross-context behavioral advertising. Data is processed only by the providers above (Lemon Squeezy and Cloudflare), which may store it outside your country, including in the United States, under their own safeguards such as Standard Contractual Clauses.

Your rights

Depending on where you live (for example under the GDPR, UK GDPR, the California CCPA/CPRA or Colombian Law 1581 of 2012), you can ask to access, correct, delete or receive a copy of the personal data we hold about you, or object to its use. Email seatwise.help@gmail.com and we will reply within 30 days. You also have the right to complain to your local data protection authority. We will never treat you differently for exercising these rights.

Children

Seatwise is meant for adults planning an event and is not directed at children under 16.

Changes

If this policy changes, we will update the date at the top of this page. Significant changes will also be noted on our website.

Contact

Seatwise, Colombia — seatwise.help@gmail.com