Refund Policy

Last updated: November 12, 2026

Try before you buy

Seatwise has a free plan for up to 50 guests and 5 tables, with no account and no time limit. Please use it to make sure Seatwise works for you on your devices before buying Pro.

Purchases are final

Seatwise Pro is a digital license that is delivered and unlocked right after payment. For that reason we do not offer refunds for a change of mind, for no longer needing Seatwise, or for not using Pro.

When we do refund

We will give you a full refund if:

Pro does not work because of a problem on our side and we cannot fix it within 7 days of you reporting it to us;
you were charged more than once for the same purchase; or
you paid but never received a working license key and we cannot provide one.

If something isn't working, write to us first: most problems can be solved quickly.

How to ask

Email seatwise.help@gmail.com from the address you used to buy, with your order number (it is in your receipt email) and a short description of the problem, including your device and browser.

What happens next

We reply within 3 business days.
Approved refunds go back to your original payment method through Lemon Squeezy, our merchant of record. Depending on your bank, it can take 5–10 business days to appear.
A refunded license is deactivated and Pro features lock again. Your plan stays on your device and keeps working within the free plan.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country that cannot be waived. Where the law gives you a right to withdraw from a purchase of digital content, that right ends once you have agreed at checkout to immediate delivery and the license key has been delivered, to the extent the law allows. Lemon Squeezy, as our reseller, may also process refunds under its own buyer terms.

Contact

Seatwise, Colombia — seatwise.help@gmail.com